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Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been dispatched, you will receive a confirmation email.

Please note that during busy periods, new product launches, or holidays, processing times may be slightly longer.

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UK Shipping

We currently ship within the United Kingdom.

Estimated delivery times:

• Standard Delivery: 2–5 working days

• Tracked Delivery (if selected): 1–3 working days

Delivery times are estimates and not guaranteed.

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Shipping Costs

Shipping costs are calculated at checkout and based on the size and weight of your order.

From time to time, we may offer free shipping promotions.

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Order Delays

Once your order has been dispatched, we are not responsible for delays caused by:

• Royal Mail or courier delays

• Weather disruptions

• Postal strikes

• Incorrect delivery information

If your order has not arrived within 7 working days, please contact us and we will help.

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Incorrect Address

Please ensure your shipping address is correct at checkout.

We cannot be responsible for orders delivered to an incorrect address provided by the customer.

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Lost or Missing Orders

If your order appears to be lost, please contact us within 14 days of dispatch and we will investigate with the courier.

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Damaged Orders

Please inspect your order upon arrival. If your item arrives damaged, please contact us within 48 hours and include photos so we can resolve the issue quickly.

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Contact Information

If you have any questions about shipping, please contact:

Gentle Pause
11 Elmsway
Bournemouth
BH6 3HU
United Kingdom

Email: hello@gentlepause.co.uk