Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Gentle Pause. The terms "we", "us" and "our" refer to Gentle Pause. Gentle Pause operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Gentle Pause is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of 18 or have permission from a parent or guardian.
To use the Services, including accessing or browsing our online store or purchasing any products, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You agree that all information provided is accurate and complete.
You are responsible for maintaining the security of your account and any activity under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to display products as accurately as possible. However, colours and product appearance may vary depending on your screen or device.
All product descriptions and prices are subject to change without notice.
We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Gentle Pause reserves the right to accept or decline your order.
Orders are not accepted until payment has been processed.
Once an order is placed, we may not be able to cancel it.
Your purchases are subject to our Refund Policy.
Products are for personal use only and not for resale.
SECTION 4 - PRICES AND BILLING
Prices may change without notice.
You agree to provide current and accurate purchase and account information.
You agree to pay all charges including shipping and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping delays. Delivery times are estimates only.
Once your order has been shipped, responsibility passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content including artwork, designs, images, branding and text belongs to Gentle Pause and is protected by copyright and intellectual property laws.
You may not reproduce, copy, distribute, or use any content without permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools. We are not responsible for these tools.
SECTION 8 - THIRD-PARTY LINKS
We may include links to third-party websites. We are not responsible for their content.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Gentle Pause is powered by Shopify. All purchases are made directly with Gentle Pause.
Shopify is not responsible for any issues relating to purchases.
SECTION 10 - PRIVACY POLICY
All personal information is handled according to our Privacy Policy.
SECTION 11 - FEEDBACK
If you provide feedback, you grant us permission to use it for marketing or improvement purposes.
SECTION 12 - ERRORS
We reserve the right to correct errors, inaccuracies or omissions at any time.
SECTION 13 - PROHIBITED USES
You may not use the website for unlawful purposes or misuse the services.
SECTION 14 - TERMINATION
We may terminate access to our Services at any time.
SECTION 15 - DISCLAIMER OF WARRANTIES
Products and services are provided "as is" without warranties.
SECTION 16 - LIMITATION OF LIABILITY
Gentle Pause is not liable for damages resulting from use of our Services.
SECTION 17 - INDEMNIFICATION
You agree to indemnify Gentle Pause against claims resulting from misuse of the Services.
SECTION 18 - SEVERABILITY
If any part of these Terms is invalid, the remainder will still apply.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Gentle Pause.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of England and Wales.
SECTION 21 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the site means you accept the changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Gentle Pause
11 Elmsway
Bournemouth
BH6 3HU
United Kingdom
Email: hello@gentlepause.co.uk